Frequently Asked Questions – NebMall
Welcome to the NebMall FAQ page! Here, you’ll find answers to some of the most common questions our customers have. If you don’t find the information you’re looking for, feel free to reach out to our customer support team.
1. What types of clothing do you sell?
At NebMall, we offer a wide variety of clothing for both men and women, including:
- Casual wear (T-shirts, jeans, hoodies, etc.)
- Formal wear (suits, dresses, blouses, etc.)
- Outerwear (jackets, coats, sweaters, etc.)
- Activewear (leggings, sports bras, gym wear, etc.)
- Accessories (hats, scarves, bags, etc.)
We aim to bring you the latest trends at affordable prices!
2. How can I place an order?
Placing an order is easy! Follow these steps:
- Browse through our collection of clothing and add your desired items to your cart.
- Once you’re ready, go to your shopping cart and review your items.
- Click on the “Checkout” button, enter your shipping details, and choose your preferred payment method.
- Confirm your order, and we’ll begin processing it right away.
3. Do you offer international shipping?
Currently, we offer domestic shipping within [Your country]. International shipping may be available in the future, so please stay tuned for updates!
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your package via the shipping carrier’s website.
5. How long does shipping take?
We strive to get your items to you as quickly as possible:
- Order processing time: 1 business day
- Delivery time: 3 to 10 business days, depending on your location.
Please note that delivery times may vary due to holidays or unforeseen circumstances.
6. What should I do if my item doesn’t fit?
If the size of the product is incorrect or doesn’t fit as expected, please contact us within 30 days of delivery to initiate an exchange for the correct size. We will gladly exchange the product if the error was on our part. For more details, check our Refund & Exchange Policy.
7. Can I cancel or modify my order after placing it?
Once an order is placed, it is processed quickly, and we cannot guarantee changes or cancellations. If you need to modify or cancel your order, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.
8. Do you offer gift cards?
Yes, we offer gift cards that can be used for any purchase on our website. You can choose the amount and easily add them to your cart.
9. How do I return an item?
If you need to return an item, please refer to our Refund Policy. Returns are accepted within 30 days of purchase if the item is unused, unworn, and in its original condition. For more details on how to return an item, please contact us at support@nebmall.shop.
10. What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Factures
11. Do you offer discounts or promotions?
Yes! We offer seasonal promotions and occasional discounts. You can subscribe to our newsletter or follow us on social media to stay updated on upcoming sales, promotions, and special offers.
12. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us via:
- Email : support@nebmall.shop
- Representative office in US : 437 Amber St, Brooklyn, NY 11208, United States
- Representative office in UK : 16 Durham Close, Bicester, England, OX26 1EY
- Head office:Vinhome Smart City, Nam Tu Liem, Ha Noi, Vietnam, 100000
- Support Time: Monday – Friday From 9:00 AM – 5:00 PM (UTC – 07:00)
Our customer support team is available 24h/7d and will respond as quickly as possible.
We hope these answers help! Thank you for shopping with NebMall, and we look forward to providing you with stylish clothing for all occasions!
This FAQ provides clear answers to common questions about your products, orders, shipping, returns, and customer support. Feel free to adjust any details to better fit your business!